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TERMS & CONDITIONS

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our customer service advisors info@kennethturner.com before placing an order with us. These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. A Contract between the customer and Kenneth Turner Limited for the sale of our products will only exist once an order has been accepted, processed and despatched. This does not affect the customer's statutory rights. Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy, below. A delivery charge will be added to your order value where appropriate, please see delivery times and charges 

Your Right to Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days

Returns Policy

If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete in original packaging, in perfect condition and unused.

We will ask for proof of purchase, this could be a sales receipt or other evidence such as a bank statement.
 

Payment and Taxes

We accept online payment in a secure environment by credit card. We currently accept Visa, Visa Delta, Visa Electron, MasterCard, Maestro and Solo. All transactions are shown in Pounds Sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in Pounds Sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 20%.

 

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

 

Disclaimer and Limitations of liability

Kenneth Turner Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its member's agent's directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Kenneth Turner Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Kenneth Turner Limited or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you. "The limitations of liability in these conditions shall apply equally for the benefit of Kenneth Turner Limited and any other associated company of Kenneth Turner Limited as if references to Kenneth Turner Limited included references to each such associated company."
While Kenneth Turner Limited uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Kenneth Turner Limited will not be responsible for any errors or omissions or for the results arising from the use of such information. While Kenneth Turner Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Kenneth Turner Limited will not be responsible or liable for your use of any other websites which you may access via links within this website. Kenneth Turner Limited does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Kenneth Turner Limited. The entire liability of Kenneth Turner Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Kenneth Turner Limited will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Kenneth Turner Limited may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Kenneth Turner Limited. No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded. Copyright and Trademark.
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Kenneth Turner Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Kenneth Turner Limited. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Testimonial

" Ever since I first came across the Kenneth Turner candles with the bee lids thanks to my eldest daughter Natasha. The original scent has remained the tops for me. Year’s End, or Year’s Beginning I hope always to smell that unique fragrance. "

Vanessa Redgrave

" The products are simply beautiful. I keep smelling the fragrances and my favourites keep changing with every sniff! I will be writing up on the new range over the next few weeks until we can have them up online. There is simply too much to say in one "

Alison

" I thought the level of professionalism and the quality of the work you have done on the products and brand is outstanding. "

Wendy

" I certainly think that the range looks stylish and all scents divine. I hope the orders flood in! "

Jan

" Many Thanks again for hosting such a lovely event yesterday, I hope that you were pleased with the reaction. We feel very positively about the re-launch and look forward to receiving the order confirmation soon. "

Stuart

" Thank you for the invite to Brocket Hall, it was a great day and what a fantastic new range!!!! Very exciting! "

Katie

" Very pleased to see that original is still in the range as it has been a favourite of mine for many years i.e. room spray and hand wash which we use every day "

Anonymous

" The presentation is lovely, and reaction right now is relief that “Original/Signature” is still there. Signature is hard to beat as it is my favourite fragrance from any range "

Anonymous

" My favourite scent in the new collection is Celebration closely followed by Bubbly they are just divine very soft just beautiful and unlike any other room scent I have smelt before. "

Anonymous

" You have succeeded again to bring wonderful natural fragrances into our homes. "

Anonymous

" I have to confess I really like them all! "

Anonymous

" I loved the whole collection. Every fragrance is really interesting and each different to the other, which is important I think. All in all, a great rebrand. "

Anonymous

" I still adore the Blue tangerine and the Bubbly is my daughter’s absolute favourite and we both agree that we would fight over the signature fragrance as well "

Anonymous

" I love the original fragrance - but it is getting so hard to find! My best friend loves it too. We are always looking for Kenneth Turner! The best! "

Karen

" The packaging design is beautifully crisp and simple with the gorgeous floral lettering. The bottles themselves are very classic and luxurious looking which matches how they feel on the skin. "

Sally Wills - The Human Mannequin blog

" Soiree Hand Wash - It leaves my hands feeling lovely and soft and it doesn't dry out my skin like many soaps can do "

Becky - The Lifestyle Blogger UK

" Soiree Hand Lotion - If you're looking for an all round/every day hand cream, you should really try this one! It's great value for money and smells AMAZING! "

Becky - The Lifestyle Blogger UK

" I ordered a candle for a friends mum for her Birthday, wow! As a customer I have to comment on what a fabulous Signature Candle. She will be delighted. Keep up the ever amazing job you do at Kenneth Turner. You are second to none :) "

Alison

" Thank you so much for sending the 2 Winter candles for the filming of the Christmas episode of my new television series Coastal Cooking. The candles looked gorgeous and twinkly in the Festively decorated kitchen last week. "

Rachel Allen

" My friend we got the candlesticks for can’t stop talking about them & she’s been a bit down so it’s really cheered her up as she loves them. "

Olga

" Just received my beautiful wrapped candle for my father (father’s day) haven’t opened it yet….but thought I would say what a brilliant idea to put a card with a peel back sample- I received Soiree and I absolutely love it! "

Katherine

" I ordered Signature so I am hoping my dad will love it. I love the new branding from the boxing to the beautiful comp slips with the floral display on the back – really pleased and you are my new favourite!!! "

Katherine