PAYMENT & RETURNS

Your Right To Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Returns Policy

If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete in original packaging, in perfect condition, unused, and with the original packaging.

Please take extra care to read our Product Care Information enclosed with your order as we cannot accept items for a refund or exchange if they have been damaged.

Making Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. To return any products to us, please:

Complete the reverse side of the invoice (which comes with your order)
Clearly mark whether you would like a refund or exchange.
Pack the items back in the parcel, attach the invoice and send it back to:
Kenneth Turner Limited
Head Office and Distribution Centre
1 Hall Road
Hemel Hempstead
Hertfordshire
HP2 7BH

Please note that we cannot accept returned goods that we reasonably believe have been used. When returning items please retain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.

Please take care to ensure that the returned item is properly sealed and includes the original despatch note or return form.

"The limitations of liability in these conditions shall apply equally for the benefit of Kenneth Turner Limited and any other associated company of Kenneth Turner Limited as if references to Kenneth Turner Limited included references to each such associated company."

Payment and Taxes

We accept online payment in a secure environment by credit card. We currently accept Visa, MasterCard, Delta, Switch and Amex. All transactions are shown in Pounds Sterling (£).

All prices quoted on this website are accurate at the time of publication and are quoted in Pounds Sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 17.5%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Our Guarantee To You

If your credit or debit card is used fraudulently to buy from our website, then we will assume liability for the first £50.00 of your loss. Your credit card company is obligated to take responsibility for the remaining amount. We will do our very best to work with your credit card company in order to minimise inconvenience to you.

We endeavour to display through our website all items featured in our current range. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your Shopping Basket. The stock status of your order will also be notified to you on your order confirmation.

All dates quoted for delivery are estimated delivery dates only and may be subject to change without prior notification to you. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received after 1.00 pm will, subject to availability, be despatched on the following working day for a 4 to 5 working day delivery.